FAQ

Turn Around Time 

What is the current turnaround time for Love & Light Kreations? 

 The current turnaround time (production time) varies depending on the product and is always listed at the top of the exact collection page. The turnaround time for your entire order is based on the product with the longest production time.

Please remember that this time reflects how long it takes to produce your item before your product is shipped, this does not include shipping time. Be sure to check both the production time and your chosen shipping method to estimate when your order will arrive.

If you need your order by a specific date, or if you have questions about production times, feel free to contact us before placing your order. 

Shipping 

What are the shipping options for Love & Light Kreations? 

Love & Light Kreations offers a variety of shipping options to meet your needs. Please note that the shipping times listed apply to the delivery time only and do not include production time. 

The current production time (also referred to as turnaround time) is displayed at the top of each product page. Since production times vary by product, please check the specific page for accurate details. Be sure to account for both production and shipping times when placing your order. 

The following are typical shipping times for our carriers: 

 USPS-

  • First Class Mail: 3-5 Business Days
  • Priority Mail: 1-3 Business Days
  • Priority Mail Express: 1-2 Business Days 

 UPS-

  • Ground: 1-5 Business Days
  • 2nd Day Air: 2 Business Days
  • Next Day Air: 1 Business Day 

 FedEx-

    We primarily use USPS for the majority of our deliveries. USPS picks up from our warehouse Monday through Friday, excluding holidays. We also deliver special drop-offs each week if necessary.

    If you prefer UPS or FedEx over USPS, we offer these options as well. Currently, we do not offer DHL or other carriers.

    We offer USPS, UPS, and FedEx shipping options for all U.S. locations. Shipping rates are calculated based on the items in your shopping cart at checkout, depending on the carrier and shipping method you choose. Currently, we do not offer international shipping. 

    Tracking and Delivering

    When will my order be delivered?

    To estimate your delivery date, please refer to the turnaround time listed on the collections page, as well as the shipping time for your selected carrier. The turnaround time indicates how long it takes to produce your items before it is shipped. 

    How can I track my order? 

    Once your item has shipped, you will receive an email with your tracking number. You can use this tracking number to monitor your order’s status directly through the carrier’s website. Please allow up to 72 hours for tracking updates, as local USPS stations do not scan packages at pickup, and some packages may not be scanned at major hubs. 

    If your package does not show movement after 72 hours, please contact our customer service team at hello@loveandlightkreations.com. We will work with the carrier to gather as much information as possible and assist you in locating your order.